Chat Support Representative - Alorica Ilocos Norte site

Alorica Philippines; Ilocos Norte; On-site; PHP 200,880 - 412,920; Full time

Benefits offered by this job

20% Night Differential

Paid Training & Incentives

HMO & Government Benefits

13th Month Pay

Vacation Leave / Personal Time Off – Paid

Anniversary Bonus

Annual Performance Increase

Job summary

A customer service company based in the Philippines is looking for individuals to provide exceptional support through phone, email, and chat. With no prior BPO experience required, they welcome fresh graduates and offer comprehensive training, competitive salaries ranging from ₱18K to ₱37K monthly, and various benefits including HMO and paid time off.

Qualifications

• Fresh Grads, SHS/HS Grads, College Undergrads, and Vocational Grads are welcome.
• No BPO experience needed as training will be provided.

Responsibilities

• Answer customer inquiries via phone, email, or chat.
• Resolve complaints and provide effective solutions.
• Process orders, payments, and refunds.
• Assist with product and service support.
• Maintain accurate customer records in the system.

Job description

Responsibilities

• Answer customer inquiries via phone, email, or chat
• Resolve complaints and provide effective solutions
• Process orders, payments, and refunds
• Assist with product and service support
• Maintain accurate customer records in the system
• Communicate clearly and follow company guidelines
• Upsell or cross-sell products and services
• Coordinate with other teams for issue resolution
• Meet performance and quality metrics
• Gather and relay customer feedback

Requirements & Benefits of ALORICA PH!

• Earn ₱18K up to ₱37K monthly salary range
• NO BPO experience needed – Will train you!
• Open for Fresh Grads, SHS/HS Grads, College Undergrads, Vocational Grads – YOU are welcome!
• 20% Night Differential
• Paid Training & Incentives
• HMO & Government Benefits
• 13th Month Pay
• Vacation Leave / Personal Time Off – Paid
• Anniversary Bonus
• Annual Performance Increase
• Work Onsite with a professional & supportive team