Customer Service Representative - Alorica Fort Taguig site

Alorica Philippines; Taguig; On-site; Full time

Benefits offered by this job

Paid training and incentives

HMO and government benefits

Vacation leave / personal time off

Anniversary bonus

Annual performance increase

Night differential

Job summary

A leading BPO company in Metro Manila is seeking customer service representatives. Responsibilities include answering inquiries, resolving complaints, and processing orders. Ideal candidates include fresh graduates and individuals with no prior experience, as training will be provided. Salary ranges from ₱18K to ₱37K monthly, with added benefits such as HMO and paid training.

Qualifications

• No BPO experience needed; training provided.
• Ability to communicate clearly and effectively.
• Willingness to upsell or cross-sell products and services.

Responsibilities

• Answer customer inquiries via phone, email, or chat.
• Resolve complaints and provide effective solutions.
• Process orders, payments, and refunds.
• Assist with product and service support.

Skills

Customer service skills

Communication

Problem-solving

Education

Fresh Grads, SHS/HS Grads, College Undergrads, Vocational Grads

Job description

Responsibilities

• Answer customer inquiries via phone, email, or chat

• Resolve complaints and provide effective solutions

• Process orders, payments, and refunds

• Assist with product and service support

• Maintain accurate customer records in the system

• Communicate clearly and follow company guidelines

• Upsell or cross-sell products and services

• Coordinate with other teams for issue resolution

• Meet performance and quality metrics

• Gather and relay customer feedback

Requirements & Benefits of ALORICA PH!

• Earn ₱18K up to ₱37K monthly salary range
• NO BPO experience needed – We’ll train you!
• Open for Fresh Grads, SHS/HS Grads, College Undergrads, Vocational Grads – YOU are welcome!
• 20% Night Differential
• Paid Training & Incentives
• HMO & Government Benefits
• 13th Month Pay
• Vacation Leave / Personal Time Off – Paid
• Anniversary Bonus
• Annual Performance Increase
• Work Onsite with a professional & supportive team