Call Center Representative - Alorica Marikina Site - Work Onsite

Alorica Philippines; Marikina; On-site; Full time

Benefits offered by this job

Competitive Salary Packages + Incentives

Paid Training & Incentives

HMO & Government Benefits

Paid Vacation Leave / Personal Time Off

Anniversary Bonus

Annual Performance Increase

Job summary

A customer service company is seeking candidates in Metro Manila, Philippines, to provide customer support. This role involves answering inquiries and resolving complaints. Fresh graduates are welcome as no prior BPO experience is necessary, and comprehensive training is provided. Perks include competitive salary packages, bonuses, and various leaves.

Qualifications

• Open for Fresh Grads, SHS/HS Grads, College Undergrads, Vocational Grads.
• No BPO experience needed – Will train you.
• Ability to answer customer inquiries and resolve complaints.

Responsibilities

• Answer customer inquiries via phone, email, or chat.
• Resolve complaints and provide effective solutions.
• Process orders, payments, and refunds.
• Assist with product and service support.
• Maintain accurate customer records in the system.

Job description

Responsibilities

• Answer customer inquiries via phone, email, or chat
• Resolve complaints and provide effective solutions
• Process orders, payments, and refunds
• Assist with product and service support
• Maintain accurate customer records in the system
• Communicate clearly and follow company guidelines
• Coordinate with other teams for issue resolution
• Meet performance and quality metrics
• Gather and relay customer feedback

Requirements & Benefits of ALORICA PH!

• Competitive Salary Packages + Incentives!
• NO BPO experience needed – Will train you!
• Open for Fresh Grads, SHS/HS Grads, College Undergrads, Vocational Grads – YOU are welcome!
• 20% Night Differential
• Paid Training & Incentives
• HMO & Government Benefits
• 13th Month Pay
• Vacation Leave / Personal Time Off – Paid
• Anniversary Bonus
• Annual Performance Increase
• Work Onsite with a professional & supportive team