Customer Care Representative - Alorica Marikina - Work Onsite

Alorica Philippines; Marikina; On-site; Full time

Benefits offered by this job

Competitive Salary

Paid Training & Incentives

HMO & Government Benefits

13th Month Pay

Paid Vacation Leave

Anniversary Bonus

Annual Performance Increase

Night Differential

Job summary

A leading customer service provider in Metro Manila is looking for candidates to join their team. This role involves responding to customer inquiries through various channels and providing accurate information about products and services. With no prior experience needed, fresh graduates and those looking for vocational opportunities are encouraged to apply. The position offers competitive salary, paid training, health benefits, and more.

Qualifications

• Willingness to learn and work with a supportive team.
• Ability to handle customer inquiries and complaints.
• Good communication skills in English.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer issues and complaints efficiently.

Skills

Customer service skills

Communication skills

Problem-solving

Education

High school diploma or equivalent

Job description

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer issues and complaints efficiently.
• Maintain detailed records of customer interactions.
• Collaborate with team members to enhance service quality.
• Meet performance metrics and contribute to team goals.

Requirements & Benefits of ALORICA PH!

• Competitive Salary Range
• NO BPO experience needed – We’ll train you!
• College Fresh grads, SHS & HS grads, College undergrads, Vocational Grad? WELCOME!
• 20% Night Differential
• Paid Training & Incentives
• HMO & Government Benefits
• 13th Month Pay
• Vacation Leave / Personal Time Off PAID
• Anniversary Bonus
• Annual Performance Increase
• WORK ONSITE with a professional & supportive team