Customer Service Representative - Alorica Alabang site

Alorica Philippines; Muntinlupa; On-site; PHP 200,880 - 412,920; Full time

Benefits offered by this job

Paid training

HMO & Government Benefits

13th Month Pay

Paid Vacation Leave

Job summary

A customer service firm in Muntinlupa is seeking individuals to assist customers via phone, email, or chat. The role offers a monthly salary ranging from ₱18K to ₱37K and does not require prior experience, as training is provided. Candidates from various educational backgrounds are welcome, along with benefits like paid training, HMO, and performance incentives.

Qualifications

• No BPO experience needed; training provided.
• Open to fresh graduates, SHS/HS Grads, College Undergrads, Vocational Grads.
• Ability to communicate clearly and follow guidelines.

Responsibilities

• Answer customer inquiries via phone, email, or chat.
• Resolve complaints and provide effective solutions.
• Meet performance and quality metrics.

Skills

Customer service skills

Communication skills

Problem-solving abilities

Sales skills

Education

High School diploma or equivalent

Job description

Responsibilities

• Answer customer inquiries via phone, email, or chat
• Resolve complaints and provide effective solutions
• Process orders, payments, and refunds
• Assist with product and service support
• Maintain accurate customer records in the system
• Communicate clearly and follow company guidelines
• Upsell or cross-sell products and services
• Coordinate with other teams for issue resolution
• Meet performance and quality metrics
• Gather and relay customer feedback

Requirements & Benefits of ALORICA PH!

• Earn ₱18K up to ₱37K monthly salary range
• NO BPO experience needed – Will train you!
• Open for Fresh Grads, SHS/HS Grads, College Undergrads, Vocational Grads – YOU are welcome!
• 20% Night Differential
• Paid Training & Incentives
• HMO & Government Benefits
• 13th Month Pay
• Vacation Leave / Personal Time Off – Paid
• Anniversary Bonus
• Annual Performance Increase
• Work Onsite with a professional & supportive team