Chat Support Representative - Alorica Makati site

Alorica Philippines; Makati; On-site; PHP 100,000 - 400,000; Full time

Job summary

A leading customer service provider in Metro Manila is seeking individuals to manage customer inquiries via phone, email, or chat. No prior experience is needed as training is provided. The role offers a competitive salary ranging from ₱18K to ₱37K, along with benefits like paid training, HMO, and personal time off. Candidates from various educational backgrounds are encouraged to apply.

Benefits

Paid Training

HMO & Government Benefits

13th Month Pay

Vacation Leave / Personal Time Off

Qualifications

• Strong communication skills to interact with customers via multiple channels.
• Willingness to learn and adapt to company guidelines.
• Ability to work in a team-oriented environment.

Responsibilities

• Answer customer inquiries via phone, email, or chat.
• Resolve complaints and provide effective solutions.
• Maintain accurate customer records in the system.

Skills

Customer service

Effective communication

Problem-solving

Salesmanship

Education

Fresh Grads, SHS/HS Grads, College Undergrads, Vocational Grads

Job description

Responsibilities

• Answer customer inquiries via phone, email, or chat
• Resolve complaints and provide effective solutions
• Process orders, payments, and refunds
• Assist with product and service support
• Maintain accurate customer records in the system
• Communicate clearly and follow company guidelines
• Upsell or cross-sell products and services
• Coordinate with other teams for issue resolution
• Meet performance and quality metrics
• Gather and relay customer feedback

Requirements & Benefits of ALORICA PH!

• Earn ₱18K up to ₱37K monthly salary range
• NO BPO experience needed – Will train you!
• Open for Fresh Grads, SHS/HS Grads, College Undergrads, Vocational Grads – YOU are welcome!
• 20% Night Differential
• Paid Training & Incentives
• HMO & Government Benefits
• 13th Month Pay
• Vacation Leave / Personal Time Off – Paid
• Anniversary Bonus
• Annual Performance Increase
• Work Onsite with a professional & supportive team