Customer Service Representative - Alorica Cebu City site

Alorica Philippines; Cebu City; On-site; PHP 200,880 - 412,920; Full time

Benefits offered by this job

Paid Training & Incentives

HMO & Government Benefits

13th Month Pay

Vacation Leave / Personal Time Off – Paid

Anniversary Bonus

Annual Performance Increase

Job summary

A leading outsourcing company in Cebu City is seeking individuals for customer service roles. You'll answer inquiries, resolve complaints, and assist with orders while enjoying a salary range from ₱18K to ₱37K monthly with numerous benefits including training and incentives. Ideal for fresh graduates or those without prior experience, this position offers an opportunity to work in a professional and supportive team environment.

Qualifications

• Strong communication and interpersonal skills.
• Ability to handle customer inquiries and complaints effectively.
• Willingness to learn and adapt in a fast-paced environment.

Responsibilities

• Answer customer inquiries via phone, email, or chat.
• Resolve complaints and provide effective solutions.
• Process orders, payments, and refunds.
• Assist with product and service support.

Skills

Customer service

Communication

Problem-solving

Education

Fresh Grads, SHS/HS Grads, College Undergrads, Vocational Grads

Job description

Responsibilities

• Answer customer inquiries via phone, email, or chat.


• Resolve complaints and provide effective solutions.


• Process orders, payments, and refunds.


• Assist with product and service support.


• Maintain accurate customer records in the system.


• Communicate clearly and follow company guidelines.


• Coordinate with other teams for issue resolution.


• Meet performance and quality metrics.


• Gather and relay customer feedback.

Requirements & Benefits of ALORICA PH!

• Earn ₱18K up to ₱37K monthly salary range


• NO BPO experience needed – Will train you!


• Open for Fresh Grads, SHS/HS Grads, College Undergrads, Vocational Grads – YOU are welcome!


• 20% Night Differential


• Paid Training & Incentives


• HMO & Government Benefits


• 13th Month Pay


• Vacation Leave / Personal Time Off – Paid


• Anniversary Bonus


• Annual Performance Increase


• Work Onsite with a professional & supportive team