Customer Service Representative - Alorica Ilocos Norte site

Alorica Philippines; Ilocos Norte; On-site; PHP 200,880 - 412,920; Full time

Benefits offered by this job

20% Night Differential

Paid Training & Incentives

HMO & Government Benefits

13th Month Pay

Vacation Leave / Personal Time Off

Anniversary Bonus

Annual Performance Increase

Job summary

A leading customer service provider in Ilocos Norte is seeking customer support representatives. Responsibilities include answering inquiries and resolving complaints. This role is open to fresh graduates and individuals with no prior experience, as training will be provided. The estimated salary ranges from ₱18K to ₱37K monthly, along with various benefits including HMO and annual performance increases.

Qualifications

• Fresh Graduates, SHS/HS Graduates, College Undergraduates, and Vocational Graduates are welcome.
• No BPO experience needed, training provided.

Responsibilities

• Answer customer inquiries via phone, email, or chat.
• Resolve complaints and provide effective solutions.
• Process orders, payments, and refunds.
• Assist with product and service support.

Skills

Customer service communication

Problem-solving

Ability to upsell

Education

High School Diploma or equivalent

Job description

Responsibilities

• Answer customer inquiries via phone, email, or chat
• Resolve complaints and provide effective solutions
• Process orders, payments, and refunds
• Assist with product and service support
• Maintain accurate customer records in the system
• Communicate clearly and follow company guidelines
• Upsell or cross-sell products and services
• Coordinate with other teams for issue resolution
• Meet performance and quality metrics
• Gather and relay customer feedback

Requirements & Benefits of ALORICA PH!

• Earn ₱18K up to ₱37K monthly salary range
• NO BPO experience needed – Will train you!
• Open for Fresh Grads, SHS/HS Grads, College Undergrads, Vocational Grads – YOU are welcome!
• 20% Night Differential
• Paid Training & Incentives
• HMO & Government Benefits
• 13th Month Pay
• Vacation Leave / Personal Time Off – Paid
• Anniversary Bonus
• Annual Performance Increase
• Work Onsite with a professional & supportive team