Customer Service Representative - Alorica Makati site

Alorica Philippines; Makati; On-site; PHP 200,880 - 412,920; Full time

Benefits offered by this job

20% Night Differential

Paid Training & Incentives

HMO & Government Benefits

13th Month Pay

Paid Vacation Leave

Anniversary Bonus

Annual Performance Increase

Job summary

A leading BPO company in Makati is seeking customer service representatives to assist customers through various channels. No prior experience is required as training will be provided. The role entails answering inquiries, resolving complaints, and maintaining records. The company offers a competitive salary and various benefits, including HMO and paid leaves.

Qualifications

• No BPO experience needed; training will be provided.
• Open to Fresh Grads and all educational backgrounds.
• Ability to meet performance and quality metrics.

Responsibilities

• Answer customer inquiries via phone, email, or chat.
• Resolve complaints and provide effective solutions.
• Maintain accurate customer records.

Skills

Customer service skills

Communication skills

Problem-solving skills

Sales skills

Education

High School Graduate

Vocational Graduate

College Undergraduate

Job description

Responsibilities

• Answer customer inquiries via phone, email, or chat
• Resolve complaints and provide effective solutions
• Process orders, payments, and refunds
• Assist with product and service support
• Maintain accurate customer records in the system
• Communicate clearly and follow company guidelines
• Upsell or cross-sell products and services
• Coordinate with other teams for issue resolution
• Meet performance and quality metrics
• Gather and relay customer feedback

Requirements & Benefits of ALORICA PH!

• Earn ₱18K up to ₱37K monthly salary range
• NO BPO experience needed – We’ll train you!
• Open for Fresh Grads, SHS/HS Grads, College Undergrads, Vocational Grads – YOU are welcome!
• 20% Night Differential
• Paid Training & Incentives
• HMO & Government Benefits
• 13th Month Pay
• Vacation Leave / Personal Time Off – Paid
• Anniversary Bonus
• Annual Performance Increase
• Work Onsite with a professional & supportive team