Call Center Representative - Alorica Fort Taguig Site - Work Onsite

Alorica Philippines; Taguig; On-site; PHP 223,000 - 335,000; Full time

Benefits offered by this job

Competitive Salary Packages + Incentives

Paid Training & Incentives

HMO & Government Benefits

Vacation Leave / Personal Time Off – Paid

Anniversary Bonus

Annual Performance Increase

Annual Performance Increase

Job summary

A customer service company in Taguig is looking for individuals to handle customer inquiries through phone, email, or chat. The role requires no prior experience as training will be provided. A competitive salary and various benefits, including HMO, paid training, and performance bonuses, are offered. Fresh graduates and vocational graduates are encouraged to apply.

Qualifications

• No BPO experience needed; training provided.
• Open for Fresh Grads, SHS/HS Grads, College Undergrads, Vocational Grads.
• Willing to work onsite with a professional and supportive team.

Responsibilities

• Answer customer inquiries via phone, email, or chat.
• Resolve complaints and provide effective solutions.
• Process orders, payments, and refunds.
• Assist with product and service support.
• Maintain accurate customer records in the system.
• Coordinate with other teams for issue resolution.
• Meet performance and quality metrics.
• Gather and relay customer feedback.
• Gather and relay customer feedback

Job description

Responsibilities

Answer customer inquiries via phone, email, or chat

Resolve complaints and provide effective solutions

Process orders, payments, and refunds

Assist with product and service support

Maintain accurate customer records in the system

Communicate clearly and follow company guidelines

Coordinate with other teams for issue resolution

Meet performance and quality metrics

Gather and relay customer feedback

Requirements & Benefits of ALORICA PH

• Competitive Salary Packages + Incentives
• NO BPO experience needed – We’ll train you
• Open for Fresh Grads, SHS/HS Grads, College Undergrads, Vocational Grads – YOU are welcome
• 20% Night Differential
• Paid Training & Incentives
• HMO & Government Benefits
• 13th Month Pay
• Vacation Leave / Personal Time Off – Paid
• Anniversary Bonus
• Annual Performance Increase
• Work Onsite with a professional & supportive team