Call Center Representative - Alorica Makati Site - Work Onsite

Alorica Philippines; Makati; On-site; Full time

Benefits offered by this job

Competitive Salary Packages + Incentives!

Paid Training & Incentives

HMO & Government Benefits

13th Month Pay

Paid Vacation Leave / Personal Time Off

Anniversary Bonus

Annual Performance Increase

Job summary

A customer service provider in Makati is seeking individuals to handle customer inquiries across various platforms. The role welcomes fresh graduates and provides training with competitive salary packages. Benefits include paid training, performance bonuses, and HMO coverage. Work is on-site within a professional team environment.

Qualifications

• Fresh Graduates, Senior High School graduates, College Undergraduates, or Vocational Graduates welcome.
• No BPO experience needed; training will be provided.

Responsibilities

• Answer customer inquiries via phone, email, or chat.
• Resolve complaints and provide effective solutions.
• Process orders, payments, and refunds.
• Assist with product and service support.

Job description

Responsibilities

• Answer customer inquiries via phone, email, or chat
• Resolve complaints and provide effective solutions
• Process orders, payments, and refunds
• Assist with product and service support
• Maintain accurate customer records in the system
• Communicate clearly and follow company guidelines
• Coordinate with other teams for issue resolution
• Meet performance and quality metrics
• Gather and relay customer feedback

Requirements & Benefits of ALORICA PH!

• Competitive Salary Packages + Incentives!
• NO BPO experience needed – We’ll train you!
• Open for Fresh Grads, SHS/HS Grads, College Undergrads, Vocational Grads – YOU are welcome!
• 20% Night Differential
• Paid Training & Incentives
• HMO & Government Benefits
• 13th Month Pay
• Vacation Leave / Personal Time Off – Paid
• Anniversary Bonus
• Annual Performance Increase
• Work Onsite with a professional & supportive team