Customer Care Representative - Alorica Ilocos Norte - Work Onsite

Alorica Philippines; Ilocos Norte; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Competitive salary range

Night differential

Paid training and incentives

HMO and government benefits

13th month pay

Paid vacation and personal time off

Anniversary bonus

Annual performance increase

Job summary

A leading customer service company in the Philippines is hiring for a customer support role. The position involves responding to customer inquiries via phone, email, and chat. No prior experience is required, as training will be provided. The company offers competitive salary, night differentials, paid training, and various benefits including HMO and 13th-month pay.

Qualifications

• No BPO experience needed; training provided.
• Open to fresh graduates and undergraduates.
• College Fresh grads, SHS & HS grads, College undergrads, Vocational Grad? WELCOME!

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer issues and complaints efficiently.
• Maintain detailed records of customer interactions.
• Collaborate with team members to enhance service quality.
• Meet performance metrics and contribute to team goals.

Education

College Graduate

Vocational Graduate

Senior High School Graduate

High School Graduate

Job description

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer issues and complaints efficiently.
• Maintain detailed records of customer interactions.
• Collaborate with team members to enhance service quality.
• Meet performance metrics and contribute to team goals.

Requirements & Benefits of ALORICA PH!

• Competitive Salary Range
• NO BPO experience needed – We’ll train you!
• College Fresh grads, SHS & HS grads, College undergrads, Vocational Grad? WELCOME!
• 20% Night Differential
• Paid Training & Incentives
• HMO & Government Benefits
• 13th Month Pay
• Vacation Leave / Personal Time Off PAID
• Anniversary Bonus
• Annual Performance Increase
• WORK ONSITE with a professional & supportive team