Call Center Representative - Alorica Ilocos Norte Site - Work Onsite

Alorica Philippines; Ilocos Norte; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

Competitive Salary Packages + Incentives

Paid Training & Incentives

HMO & Government Benefits

13th Month Pay

Paid Vacation Leave / Personal Time Off

Anniversary Bonus

Annual Performance Increase

Job summary

A leading customer service provider in the Philippines is hiring for a customer support role. Candidates will assist customers via phone, email, or chat, and no prior experience is necessary as training will be provided. The position offers competitive salary packages, HMO benefits, and paid time off, making it ideal for fresh graduates and those seeking a supportive team environment.

Qualifications

• No BPO experience needed; training will be provided.
• Open to fresh graduates, SHS/HS graduates, college undergraduates.

Responsibilities

• Answer customer inquiries via phone, email, or chat.
• Resolve complaints and provide effective solutions.
• Maintain accurate customer records in the system.
• Assist with product and service support.
• Maintain accurate customer records in the system.
• Communicate clearly and follow company guidelines.
• Coordinate with other teams for issue resolution.
• Meet performance and quality metrics.
• Gather and relay customer feedback.

Skills

Customer service skills

Clear communication

Problem solving

Education

High school diploma or equivalent

Vocational or college education (if applicable)

Job description

Responsibilities

• Answer customer inquiries via phone, email, or chat
• Resolve complaints and provide effective solutions
• Process orders, payments, and refunds
• Assist with product and service support
• Maintain accurate customer records in the system
• Communicate clearly and follow company guidelines
• Coordinate with other teams for issue resolution
• Meet performance and quality metrics
• Gather and relay customer feedback

Requirements & Benefits of ALORICA PH!

• Competitive Salary Packages + Incentives!
• NO BPO experience needed – Will train you!
• Open for Fresh Grads, SHS/HS Grads, College Undergrads, Vocational Grads – YOU are welcome!
• 20% Night Differential
• Paid Training & Incentives
• HMO & Government Benefits
• 13th Month Pay
• Vacation Leave / Personal Time Off – Paid
• Anniversary Bonus
• Annual Performance Increase
• Work Onsite with a professional & supportive team