Customer Service Representative

StackPH; Taguig; On-site; PHP 167,400 - 279,000; Full time

Job summary

A customer service company in Metro Manila, Philippines seeks a Junior Customer Service Representative to support clients through various communication channels. The ideal candidate should have a High School Diploma and strong problem-solving and communication skills, with 0-2 years of relevant experience. This role involves addressing customer inquiries, maintaining records, and assisting with scheduling tasks. The company values patience and a positive attitude towards service.

Qualifications

• 0-2 years of experience in customer service roles.
• Strong communication skills and empathy in customer interactions.
• Ability to efficiently manage customer inquiries and scheduling tasks.

Responsibilities

• Provide exceptional customer service and support through various channels.
• Handle incoming calls and inquiries to resolve customer issues.
• Maintain accurate records of customer interactions.

Skills

Proficient in English

Customer service orientation

Problem-solving skills

Scheduling management

Technical proficiency

Education

High School Diploma or equivalent

Job description

Responsibilities

• Provide exceptional customer service and support to clients through various communication channels.
• Handle incoming calls and inquiries, addressing customer needs and resolving issues efficiently.
• Maintain accurate records of customer interactions and transactions.
• Assist in scheduling appointments and coordinating with relevant departments.
• Demonstrate strong problem-solving skills to identify and resolve customer concerns.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: Junior: 0–2 years
• Skills and Competencies: Proficient in English language, strong customer service orientation, excellent problem-solving skills, ability to manage scheduling tasks, familiarity with call center operations, and technical proficiency.
• Qualities and Traits: Strong communication skills, patience, empathy, and a positive attitude towards customer service.