Customer Service Representative

Miranda HR; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A customer service company in Quezon City is looking for candidates to join their team. The role involves providing exceptional customer service via various communication channels and assisting with product inquiries. Fresh graduates are encouraged to apply. The ideal candidate should possess strong customer service skills and be adaptable in a fast-paced call center environment.

Qualifications

• Fresh graduates or students welcome to apply.
• Experience in call center preferred.
• Detail-oriented and adaptable qualities.

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Assist customers with product inquiries and order issues.
• Document customer interactions accurately.

Skills

Strong customer service skills

Proficient in English

Excellent organizational abilities

Team player attitude

Education

High/Senior High School diploma

Job description

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Assist customers with product inquiries, order issues, and returns.
• Resolve complaints and escalate issues when necessary.
• Maintain a positive attitude and professionalism in all interactions.
• Document customer interactions accurately in the system.
• Collaborate with team members to enhance customer satisfaction.

Qualifications

• Educational Qualifications: High/Senior High School diploma required.
• Experience Level: Fresh graduates or students welcome to apply.
• Skills and Competencies: Strong customer service skills, proficient in English, scheduling, call center experience, excellent organizational abilities, and a team player attitude.
• Responsibilities and Duties: Handle customer inquiries, manage scheduling, resolve issues, and collaborate with team members.
• Working Conditions: Fast-paced call center environment, potential for evening and weekend shifts.
• Qualities and Traits: Friendly, patient, detail-oriented, and adaptable.