Customer Service Representative

MD-TORCH Solutions; Iloilo City; On-site; PHP 167,000 - 279,000; Full time

Job summary

A customer service company in Iloilo City is seeking dedicated individuals for a customer service role. This position requires a high school diploma and offers entry-level opportunities for candidates with 0–2 years of experience. Candidates should possess strong customer service skills, proficiency in English, and the ability to work well in a team. The role involves addressing inquiries, assisting with order processing, and contributing to customer satisfaction. A call center environment is expected, focusing on back office support tasks.

Qualifications

• 0–2 years of experience preferred for this role.
• Team player with a strong work ethic and interpersonal skills.
• Excellent organizational skills and good problem-solving abilities.

Responsibilities

• Provide exemplary customer service to enhance customer satisfaction.
• Address and resolve customer inquiries and issues in a timely manner.
• Assist with order processing and handle product inquiries.
• Maintain comprehensive knowledge of company products and services.
• Collaborate with team members to achieve customer service goals.

Skills

Strong customer service skills

Proficiency in English

Excellent organizational skills

Good problem-solving abilities

Education

High School Diploma or equivalent

Job description

Description

• Provide exemplary customer service to enhance customer satisfaction.
• Address and resolve customer inquiries and issues in a timely manner.
• Assist with order processing and handle product inquiries.
• Maintain comprehensive knowledge of company products and services.
• Collaborate with team members to achieve customer service goals.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–2 years
• Skills and Competencies: Strong customer service skills, proficiency in English, excellent organizational skills, and good problem-solving abilities
• Qualities and Traits: Team player with a strong work ethic and interpersonal skills
• Working Conditions: Call center environment with a focus on back office support tasks