Customer Service Representative

Dermcare Inc.; Manila; On-site; PHP 223,200 - 334,800; Full time

Job summary

A customer-centric service provider in Metro Manila is seeking a dedicated customer service representative to provide outstanding support via phone, email, and chat. Candidates should hold at least a High/Senior High School diploma and possess strong communication and problem-solving skills. This position offers the opportunity to work in a fast-paced environment and contribute to improving service processes.

Qualifications

• Less than 1 year of experience in customer service preferred.

Responsibilities

• Provide excellent customer service via phone, email, and chat.
• Manage and resolve customer inquiries and complaints professionally.
• Maintain accurate records of customer interactions.
• Collaborate with team members to improve service processes.
• Stay updated on product knowledge to assist customers effectively.
• Work in a fast-paced environment and meet performance targets.

Skills

Strong customer service abilities

Excellent organizational skills

Excellent communication

Patience

Problem-solving skills

Education

High/Senior High School diploma

Job description

Responsibilities

• Provide excellent customer service via phone, email, and chat.
• Manage and resolve customer inquiries and complaints professionally.
• Maintain accurate records of customer interactions.
• Collaborate with team members to improve service processes.
• Stay updated on product knowledge to assist customers effectively.
• Work in a fast-paced environment and meet performance targets.

Qualifications

• Educational Qualifications: High/Senior High School diploma required.
• Experience Level: Less than 1 year of experience in customer service preferred.
• Skills and Competencies: Strong customer service abilities, excellent organizational skills.
• Working Conditions: Typically an office environment with standard office hours.
• Qualities and Traits: Excellent communication, patience, problem-solving skills.