Customer Service Representative

Miranda HR; Cebu City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A dynamic HR firm in Cebu City is seeking a customer support representative to provide exceptional support via phone, email, and chat. The ideal candidate should have a diploma and be adaptable, with strong problem-solving abilities and a passion for teamwork. Experience in a fast-paced office environment is preferred. Join us to help improve service delivery and assist in training new team members.

Qualifications

• Less than 1 year of experience preferred.
• Adaptable, communicative, patient, and solution-oriented.

Responsibilities

• Provide exceptional customer support via phone, email, and chat.
• Resolve customer inquiries and issues promptly and efficiently.
• Maintain accurate records of customer interactions.
• Collaborate with team members to improve service delivery.
• Assist in training new team members as needed.

Skills

Proficient in English

Strong customer service

Scheduling

Problem-solving abilities

Teamwork

Account management

Technical skills

Call center experience

Education

Diploma

Job description

Responsibilities

• Provide exceptional customer support via phone, email, and chat.
• Resolve customer inquiries and issues promptly and efficiently.
• Maintain accurate records of customer interactions.
• Collaborate with team members to improve service delivery.
• Assist in training new team members as needed.

Qualifications

• Educational Qualifications: Diploma required
• Experience Level: Less than 1 year of experience preferred
• Skills and Competencies: Proficient in English, strong customer service, scheduling, problem-solving abilities, teamwork, account management, technical skills, and call center experience
• Working Conditions: Fast-paced office environment with potential for shift work
• Qualities and Traits: Adaptable, communicative, patient, and solution-oriented