Customer Service Representative

StackPH; Manila; On-site; PHP 10,000 - 15,000; Full time

Job summary

A local customer service company in Metro Manila is seeking a Customer Service Representative to assist customers with inquiries through various channels. The ideal candidate should possess a High/Senior High School diploma and have strong communication skills. Responsibilities include effectively resolving customer issues and documenting interactions. A positive attitude and problem-solving abilities are essential. This role may offer a hybrid work arrangement.

Qualifications

• Must possess a High/Senior High School diploma.
• Less than 1 year of experience in customer service preferred.
• Strong English communication skills, both verbal and written.

Responsibilities

• Assist customers with inquiries via phone, email, and chat.
• Resolve customer issues efficiently and effectively.
• Document customer interactions and feedback.

Skills

Strong English communication skills

Proficiency in customer service protocols

Excellent interpersonal skills

Problem-solving abilities

Positive attitude

Education

High/Senior High School diploma

Job description

Responsibilities

• Assist customers with inquiries via phone, email, and chat.
• Resolve customer issues efficiently and effectively.
• Maintain a positive, empathetic attitude toward customers.
• Document customer interactions and feedback.
• Collaborate with team members to improve service processes.
• Provide product information and support to enhance customer experience.

Qualifications and Requirements

• Educational Qualifications: Must possess a High/Senior High School diploma.
• Experience Level: Less than 1 year of experience in customer service preferred.
• Skills and Competencies: Strong English communication skills, both verbal and written; proficiency in customer service protocols.
• Responsibilities and Duties: Handle customer inquiries, resolve issues, and provide information about products/services.
• Working Conditions: Office environment with potential for remote work; regular customer interaction.
• Qualities and Traits: Excellent interpersonal skills, patience, problem-solving abilities, and a positive attitude.