Customer Service Representative

Dynamic Talent Solutions; Quezon City; On-site; PHP 167,400 - 223,200; Full time

Job summary

A leading staffing agency in Metro Manila, Philippines, is seeking Customer Service Representatives to provide exceptional service via phone, email, and chat. Candidates should have strong communication skills, a positive attitude, and be comfortable in a fast-paced environment. This role is ideal for those with a High School diploma and some customer service experience.

Qualifications

• Less than 1 year of experience in customer service or call center environment preferred.
• Must be comfortable in a fast-paced call center environment.

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Resolve customer inquiries and issues in a timely manner.
• Maintain accurate records of customer interactions.
• Assist in product inquiries and order processing.
• Collaborate with teams to improve customer satisfaction.
• Stay updated on product knowledge and company policies.

Skills

Strong customer service skills

Team player

Proficient in English

Education

High/Senior High School diploma

Job description

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Resolve customer inquiries and issues in a timely manner.
• Maintain accurate records of customer interactions.
• Assist in product inquiries and order processing.
• Collaborate with teams to improve customer satisfaction.
• Stay updated on product knowledge and company policies.

Qualifications

• Educational Qualifications: High/Senior High School diploma required.
• Experience Level: Less than 1 year of experience in customer service or call center environment preferred.
• Skills and Competencies: Strong customer service skills, team player, proficient in English language.
• Working Conditions: Fast-paced call center environment, must be comfortable with phone communication.
• Qualities and Traits: Excellent communication skills, patience, empathy, and a positive attitude.