Customer Service Representative

Miranda HR; Manila; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading HR services provider in Manila is seeking a Customer Support Representative. This role involves providing exceptional customer support via various channels and resolving inquiries efficiently. Candidates should have a diploma and proficiency in English, with prior customer service experience preferred. The work environment is fast-paced, requiring adaptability and strong teamwork skills. This position is ideal for those looking to grow in a supportive setting.

Qualifications

• Less than 1 year of experience preferred.
• Fast-paced office environment with potential for shift work.
• Adaptable, communicative, patient, and solution-oriented.

Responsibilities

• Provide exceptional customer support via phone, email, and chat.
• Resolve customer inquiries and issues promptly and efficiently.
• Maintain accurate records of customer interactions.
• Collaborate with team members to improve service delivery.
• Assist in training new team members as needed.

Skills

Proficient in English

Strong customer service

Scheduling

Problem-solving abilities

Teamwork

Account management

Technical skills

Call center experience

Education

Diploma required

Job description

Responsibilities

• Provide exceptional customer support via phone, email, and chat.
• Resolve customer inquiries and issues promptly and efficiently.
• Maintain accurate records of customer interactions.
• Collaborate with team members to improve service delivery.
• Assist in training new team members as needed.

Qualifications and Requirements

• Educational Qualifications: Diploma required
• Experience Level: Less than 1 year of experience preferred
• Skills and Competencies: Proficient in English, strong customer service, scheduling, problem-solving abilities, teamwork, account management, technical skills, and call center experience
• Working Conditions: Fast-paced office environment with potential for shift work
• Qualities and Traits: Adaptable, communicative, patient, and solution-oriented