Customer Service Representative

Stone of David Corporation; Taguig; On-site; PHP 240,000 - 360,000; Full time

Job summary

Stone of David Corporation is seeking a customer service representative in Taguig to assist customers by phone, chat, and email. You will provide introductory information, troubleshoot issues, and ensure customer satisfaction across product lines.

Responsibilities include accessing account data, suggesting additional products, escalating issues when needed, and keeping customer records current. The role requires staying informed about the company’s latest offerings and services to serve

Responsibilities

• Providing introductory information to prospective and new customers.
• Handling customer complaints and troubleshooting issues with products or services.
• Following up with clients by phone, web chat or email to check satisfaction.
• Accessing databases to retrieve account information for customers.
• Informing customers about additional products or services that might benefit them.
• Escalating queries and concerns when necessary.
• Updating customer records following each contact.
• Staying up to date on the latest products and services offered.

Job description

• Providing introductory information, such as a product manual explanation, to prospective and new customers.
• Handling customer complaints and troubleshooting issues with products or services.
• Following up with clients or customers by phone, web chat or email to check that they're still satisfied with their purchases or services received.
• Accessing databases to retrieve account information for customers.
• Letting customers know about additional products or services that might benefit them.
• Escalating queries and concerns when necessary.
• Updating customer records following each contact.
• Staying up to date on the latest products and services an organization provides.