Customer Success & Solutions Specialist

Stone of David Corporation; Taguig; On-site; PHP 240,000 - 360,000; Full time

Job description

• Providing introductory information, such as a product manual explanation, to prospective and new customers.
• Handling customer complaints and troubleshooting issues with products or services.
• Following up with clients or customers by phone, web chat or email to check that they're still satisfied with their purchases or services received.
• Accessing databases to retrieve account information for customers.
• Letting customers know about additional products or services that might benefit them.
• Escalating queries and concerns when necessary.
• Updating customer records following each contact.
• Staying up to date on the latest products and services an organization provides.