Customer Service Representative

Tan Group of Companies; Caloocan; On-site; PHP 223,200 - 334,800; Full time

Job summary

A customer service organization in Metro Manila seeks a dedicated representative to respond to customer inquiries through various channels. Responsibilities include assisting with order placements, handling complaints, and providing product information. The ideal candidate should possess excellent communication skills and the ability to resolve issues efficiently. Join our company to help enhance customer satisfaction and retention.

Qualifications

• Excellent communication skills in English.
• Ability to handle customer inquiries and complaints.
• Proficient in using online communication tools.

Responsibilities

• Respond to customer inquiries via email, chat, social media, and phone.
• Assist customers with order placement, tracking, cancellations, returns, and refunds.
• Handle complaints and resolve issues with empathy and efficiency.
• Provide accurate information about products and services.
• Coordinate with internal teams for issue resolution.

Job description

• Respond to customer inquiries via email, chat, social media, and phone in a professional and timely manner.
• Assist customers with order placement, tracking, cancellations, returns, and refunds.
• Handle complaints and resolve issues with empathy and efficiency.
• Provide accurate information about products, promotions, policies, and procedures.
• Coordinate with internal teams (e.g., logistics, warehouse, and product) to ensure timely issue resolution.
• Monitor and update order statuses in the system.
• Maintain clear and accurate records of customer interactions and transactions.
• Flag recurring issues and provide feedback to help improve customer service processes.
• Help maintain the accuracy of product listings and website content, when needed.
• Stay updated on platform changes, product updates, and company policies.