Customer Service Representative

Miyata Medical Aesthetics; Taguig; On-site; PHP 279,000 - 424,000; Full time

Job summary

Miyata Medical Aesthetics in Metro Manila is seeking a customer service specialist to assist prospective and existing clients. The role involves explaining product manuals, troubleshooting issues, following up by phone, chat or email, and updating customer records after each contact.

You will stay informed about the latest products and services, escalate complex queries when needed, access databases to retrieve account information, and gently inform customers about additional products or

Responsibilities

• Providing introductory information, such as a product manual explanation, to prospective and new customers.
• Handling customer complaints and troubleshooting issues with products or services
• Following up with clients or customers by phone, web chat or email to check that they're still satisfied with their purchases or services received
• Accessing databases to retrieve account information for customers
• Letting customers know about additional products or services that might benefit them
• Escalating queries and concerns when necessary
• Updating customer records following each contact
• Staying up to date on the latest products and services an organization provides

Job description

• Providing introductory information, such as a product manual explanation, to prospective and new customers.
• Handling customer complaints and troubleshooting issues with products or services
• Following up with clients or customers by phone, web chat or email to check that they're still satisfied with their purchases or services received
• Accessing databases to retrieve account information for customers
• Letting customers know about additional products or services that might benefit them
• Escalating queries and concerns when necessary
• Updating customer records following each contact
• Staying up to date on the latest products and services an organization provides