Customer Service Representative

F6 Global Solutions; Iloilo City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A customer service firm in Iloilo City is seeking a Customer Representative to address customer inquiries, resolve complaints, and provide product information. Responsibilities include responding to inquiries, maintaining records, and promoting services. Candidates should have strong communication skills and a high school diploma (Bachelor’s preferred). This role may require shift work in an office or remote setting.

Qualifications

• Education: High school diploma or equivalent, Bachelor’s degree preferred.
• Experience: Previous experience in customer service or a related field is advantageous.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or in-person.
• Provide accurate information about products, services, and company policies.
• Identify customer needs and recommend appropriate solutions.

Skills

Strong communication and interpersonal skills

Problem-solving and conflict-resolution abilities

Proficiency in using customer service software

Ability to work in a fast-paced environment

Education

High school diploma or equivalent

Bachelor’s degree preferred

Job description

Overview

The Customer Representative is responsible for addressing customer inquiries, resolving complaints, and providing information about products and services. They ensure customer satisfaction by delivering timely, accurate, and professional service across various communication channels.

Responsibilities

Customer Interaction:

• Respond to customer inquiries via phone, email, chat, or in-person.
• Provide accurate information about products, services, and company policies.
• Handle complaints and escalate issues as necessary.

Problem Resolution:

• Identify customer needs and recommend appropriate solutions.
• Troubleshoot and resolve customer concerns in a timely manner.
• Coordinate with other departments to address complex issues.

Sales and Upselling:

• Promote company products and services.
• Identify sales opportunities and assist customers in making purchasing decisions.

Data Management:

• Maintain detailed records of customer interactions and transactions.
• Update customer accounts and process orders or returns.

Customer Satisfaction:

• Follow up with customers to ensure their issues are resolved and they are satisfied.
• Gather feedback to improve the customer experience.

Qualifications

• Education: High school diploma or equivalent (Bachelor’s degree preferred).
• Experience: Previous experience in customer service or a related field is advantageous.

Skills

• Strong communication and interpersonal skills.
• Problem-solving and conflict-resolution abilities.
• Proficiency in using customer service software and basic computer applications.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Key Competencies

• Patience and empathy.
• Attention to detail.
• Strong organizational skills.
• Adaptability and ability to learn quickly.

Work Environment

• Office setting or remote work.
• May require shift work, including evenings, weekends, and holidays, depending on the company's needs.