Customer Service Representative

Magna Prime Chemical Technologies Inc.; Bulacan; On-site; PHP 223,000 - 357,000; Full time

Job summary

Magna Prime Chemical Technologies Inc. is seeking to enhance customer interactions by answering questions about products and services, assisting walk-in customers, and processing transactions for accurate documentation.

The role also involves maintaining customer records and addressing inquiries received mainly via telephone. The position focuses on handling feedback, surveys, and summarizing satisfaction results, as well as responding to customer reviews and comments about the product or

Responsibilities

• Answering questions about a company's products or services, to provide quick, accurate, and comprehensive responses to customers and prospects
• Assist Walk-In customers, identifying their needs and providing appropriate solutions
• Processing transactions of walk-in clients, assist with orders, payments and request, ensure accurate documentation of customer transactions
• Maintain customer records of walk-in clients
• Answering customers inquiries/ Primarily receives telephone calls and address their inquiries
• Handling customer feedback, customer survey and summarizing customer satisfaction survey results
• Collecting and analyzing customer feedback
• Responding to customer reviews to product or company reviews written by customers

Job description

• Answering questions about a company's products or services, to provide quick, accurate, and comprehensive responses to customers and prospects
• Assist Walk-In customers, identifying their needs and providing appropriate solutions
• Processing transactions of walk-in clients, assist with orders, payments and request, ensure accurate documentation of customer transactions
• Maintain customer records of walk-in clients
• Answering customers inquiries/ Primarily receives telephone calls and address their inquiries
• Handling customer feedback, customer survey and summarizing customer satisfaction survey results
• Collecting and analyzing customer feedback
• Responding to customer reviews to product or company reviews written by customers