Customer Service Representative

Idara Corporation; Quezon City; On-site; PHP 240,000 - 360,000; Full time

Job summary

Idara Corporation is seeking a customer service professional to join our team in the Philippines. The role involves handling inquiries via phone, email, chat, or in person, and providing accurate information about products, services, policies, and procedures to customers.

You will resolve issues promptly, document interactions in our systems, and follow escalation procedures while maintaining confidentiality and a high standard of service.

Responsibilities

• Handle customer inquiries, concerns, and complaints through phone, email, chat, or in person
• Provide accurate information about company products, services, policies, and procedures
• Resolve customer issues promptly while maintaining a polite and professional attitude
• Document customer interactions, transactions, and feedback accurately in company systems
• Follow company rules, service standards, and escalation procedures
• Coordinate with other departments to ensure customer concerns are properly addressed
• Process orders, returns, refunds, or service requests when applicable
• Maintain customer satisfaction by delivering consistent and high-quality service
• Handle difficult or irate customers calmly and professionally
• Meet individual and team performance targets (KPIs, response time, resolution rate, etc.)
• Protect customer data and maintain confidentiality at all times
• Participate in trainings, meetings, and continuous improvement activities

Job description

Responsibilities

• Handle customer inquiries, concerns, and complaints through phone, email, chat, or in person
• Provide accurate information about company products, services, policies, and procedures
• Resolve customer issues promptly while maintaining a polite and professional attitude
• Document customer interactions, transactions, and feedback accurately in company systems
• Follow company rules, service standards, and escalation procedures
• Coordinate with other departments to ensure customer concerns are properly addressed
• Process orders, returns, refunds, or service requests when applicable
• Maintain customer satisfaction by delivering consistent and high-quality service
• Handle difficult or irate customers calmly and professionally
• Meet individual and team performance targets (KPIs, response time, resolution rate, etc.)
• Protect customer data and maintain confidentiality at all times
• Participate in trainings, meetings, and continuous improvement activities