Customer Service Representative

Career Professionals, Inc.; Mandaluyong; On-site; PHP 223,200 - 334,800; Full time

Job summary

A customer service outsourcing firm in Manila is looking for individuals to manage customer inquiries across various platforms. This role involves responding to calls and chats, resolving complaints, and maintaining a high level of customer satisfaction. Candidates should be empathetic communicators and capable of securely handling customer data. The job requires adherence to company guidelines and performance metrics while working in shifts using various software applications.

Responsibilities

• Respond to customer inquiries via calls, email, or chat.
• Diagnose issues and provide accurate information to customers.
• Maintain a positive and professional attitude in communications.
• Handle sensitive customer data securely and document interactions.
• Follow company policies and procedures while using databases.
• Meet productivity goals and service level agreements.

Job description

handles customer inquiries via phone call providing solutions, resolving complaints, processing requests, and maintaining high satisfaction by actively listening, communicating empathetically, documenting interactions accurately, and adhering to company/client guidelines, often while working in shifts and using multiple computer applications.

Key Responsibilities

• Customer Interaction: Respond to customer inquiries (inbound/outbound) via calls, email, or chat, focusing on first-call resolution.
• Problem-Solving: Diagnose issues, provide accurate information, and offer solutions or process orders, forms, and requests.
• Communication: Maintain a positive, empathetic, and professional attitude, ensuring clear and concise communication.
• Data Management: Handle sensitive customer data securely and document all interactions and transactions in databases.
• Process Adherence: Follow company policies, procedures, and client guidelines, utilizing central databases for information.
• Performance: Meet schedule adherence, productivity goals, and service level agreements (SLAs).