Customer Service Representative

Madras Security Printers Pvt. Ltd.; Quezon City; On-site; PHP 201,000 - 312,000; Full time

Job summary

Madras Security Printers Pvt. Ltd. is seeking a dedicated customer service representative in the Philippines to respond promptly to inquiries, communicate with customers, and maintain positive interactions.

The role requires acknowledging and resolving complaints while keeping thorough records of all interactions and transactions. You will coordinate with colleagues as needed and provide feedback to improve service efficiency, ensuring overall customer satisfaction and professional support at

Responsibilities

• Responding promptly to customer inquiries.
• Communicating with customers.
• Acknowledging and resolving customer complaints.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Ensure customer satisfaction and provide professional customer support.

Skills

Customer service

Job description

• Responding promptly to customer inquiries.
• Communicating with customers.
• Acknowledging and resolving customer complaints.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Ensure customer satisfaction and provide professional customer support.