Customer Experience Specialist

Miyata Medical Aesthetics; Taguig; On-site; PHP 279,000 - 424,000; Full time

Job description

• Providing introductory information, such as a product manual explanation, to prospective and new customers.
• Handling customer complaints and troubleshooting issues with products or services
• Following up with clients or customers by phone, web chat or email to check that they're still satisfied with their purchases or services received
• Accessing databases to retrieve account information for customers
• Letting customers know about additional products or services that might benefit them
• Escalating queries and concerns when necessary
• Updating customer records following each contact
• Staying up to date on the latest products and services an organization provides