Customer Service Representative

Alorica; Quezon City; On-site; PHP 223,200 - 279,000; Full time

Job summary

A leading customer service company in Quezon City is seeking individuals for a customer support role. This position involves responding to inquiries via phone, email, and chat, with a focus on providing product information and troubleshooting issues. Ideal candidates possess strong English language skills and a customer-centric mindset. Training will be provided for those without prior experience, and the role may include potential for remote work.

Qualifications

• No prior experience is necessary; training will be provided.
• Adaptable, patient, empathetic, and good communication skills.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide product information and troubleshoot issues.
• Maintain a positive and professional attitude.
• Record and document customer interactions accurately.
• Collaborate with team members to resolve complex issues.
• Ensure customer satisfaction and follow up as needed.

Skills

Strong English language skills

Excellent customer service

Problem-solving abilities

Teamwork orientation

Education

High/Senior High School diploma

Job description

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide product information and troubleshoot issues.
• Maintain a positive and professional attitude at all times.
• Record and document customer interactions accurately.
• Collaborate with team members to resolve complex issues.
• Ensure customer satisfaction and follow up as needed.

Qualifications

• Educational Qualifications: High/Senior High School diploma required.
• Experience Level: No prior experience is necessary; training will be provided.
• Skills and Competencies: Strong English language skills, excellent customer service, problem-solving abilities, and teamwork orientation.
• Working Conditions: Office environment, potential for remote work, with regular hours.
• Qualities and Traits: Adaptable, patient, empathetic, and good communication skills.