Customer Service Representative

Career Professionals, Inc.; Pasay; Remote; PHP 223,200 - 334,800; Full time

Job summary

A customer service agency in Metro Manila is looking for dedicated individuals to handle customer inquiries via phone, email, chat, or in-person. The role requires patience, empathy, and excellent communication skills. Fresh graduates and those without experience are encouraged to apply, and open for virtual processing. Join us to make a difference in customer experiences.

Qualifications

• Excellent English and communication skills are essential.
• Patience and empathy towards customers are required.
• Open to virtual process adaptation.

Responsibilities

• Respond to customer inquiries via various channels promptly.
• Resolve service complaints by understanding and clarifying concerns.
• Maintain product knowledge to provide accurate information.

Skills

Excellent English communication

Patience

Empathy

Positive attitude

Education

High School (Old Curriculum) or SHS graduates

Job description

Responsibilities

• Respond to customer inquiries via phone, email, chat, or in-person in a timely and professional manner
• Resolve product or service complaints by clarifying the customer’s concern, determining the cause, selecting and explaining the best solution, and following up to ensure resolution
• Maintain a deep understanding of company products, services, and policies to provide accurate information

Qualifications

• High School (Old Curriculum) or SHS graduates are welcome
• No BPO experience required
• Excellent English and communication skills
• Patience, empathy, and a positive attitude
• Open for virtual process