Customer Service Representative

RSD Human Resource Management Consultancy; Cebu City; On-site; PHP 167,000 - 257,000; Full time

Job summary

A local consultancy firm in Cebu City is hiring for a customer service role. The ideal candidate should possess strong communication skills in English and Filipino, and have at least 6 months of experience in a customer-facing position. Responsibilities include assisting customers with inquiries, providing product information, and maintaining service standards. This role requires reliability and the ability to work onsite and in shifting schedules.

Qualifications

• At least 6 months work experience in any customer-facing role.
• Willing to learn and follow company processes.
• Reliable, punctual, and a team player.
• Basic computer and data entry skills.
• Customer-focused with a friendly and professional attitude.
• Willing to learn and follow company processes.
• Can work onsite and on shifting schedules if required.
• Reliable, punctual, and a team player.

Responsibilities

• Assist customers with inquiries, requests, and basic concerns.
• Provide clear and accurate information about products or services.
• Maintain a polite and helpful approach in all interactions.
• Record customer details and transactions properly.
• Follow company guidelines and service standards.
• Escalate complex issues to the appropriate team.
• Support daily operations and team targets.

Skills

Good communication skills in English

Customer-focused attitude

Basic computer skills

Education

Senior High School (SHS) graduate or higher

Job description

Responsibilities

• Assist customers with inquiries, requests, and basic concerns
• Provide clear and accurate information about products or services
• Maintain a polite and helpful approach in all interactions
• Record customer details and transactions properly
• Follow company guidelines and service standards
• Escalate complex issues to the appropriate team
• Support daily operations and team targets

Job Requirements

• Senior High School (SHS) graduate or higher
• At least 6 months work experience in any customer-facing role (retail, service crew, sales, BPO, or similar)
• Good communication skills in English and Filipino
• Basic computer and data entry skills
• Customer-focused with a friendly and professional attitude
• Willing to learn and follow company processes
• Can work onsite and on shifting schedules if required
• Reliable, punctual, and a team player