Customer Service Representative

RSD Human Resource Management Consultancy; Lapu-Lapu; On-site; PHP 167,400 - 279,000; Full time

Job summary

A recruitment consultancy in Lapu-Lapu is looking for a customer service representative. The ideal candidate should be a Senior High School graduate with at least 6 months of experience in customer-facing roles. Responsibilities include assisting customers with inquiries and providing information about services. Good communication skills in English and Filipino, along with basic computer skills, are essential. This role requires reliability and teamwork in a supportive environment.

Qualifications

• At least 6 months work experience in any customer-facing role.
• Reliable, punctual, and a team player.
• Willing to learn and follow company processes.

Responsibilities

• Assist customers with inquiries, requests, and basic concerns.
• Provide clear and accurate information about products or services.
• Support daily operations and team targets.

Skills

Good communication skills in English and Filipino

Basic computer and data entry skills

Customer-focused with a friendly attitude

Education

Senior High School (SHS) graduate or higher

Job description

Responsibilities

• Assist customers with inquiries, requests, and basic concerns
• Provide clear and accurate information about products or services
• Maintain a polite and helpful approach in all interactions
• Record customer details and transactions properly
• Follow company guidelines and service standards
• Escalate complex issues to the appropriate team
• Support daily operations and team targets

Job Requirements

• Senior High School (SHS) graduate or higher
• At least 6 months work experience in any customer-facing role (retail, service crew, sales, BPO, or similar)
• Good communication skills in English and Filipino
• Basic computer and data entry skills
• Customer-focused with a friendly and professional attitude
• Willing to learn and follow company processes
• Can work onsite and on shifting schedules if required
• Reliable, punctual, and a team player