Customer Service Representative

Welsend Global Services; Taguig; On-site; PHP 279,000 - 390,600; Full time

Job summary

A customer service company based in the Philippines is seeking candidates for a customer support role. Responsibilities include answering both technical and non-technical inquiries via voice, chat, and email. Successful applicants should be fluent in English and possess strong communication skills. The work setup is on-site with day and night shifts available.

Qualifications

• Fluent in English, both written and verbal.
• Strong ability to adapt to a fast-paced, dynamic work environment.
• High attention to detail and accuracy in handling customer concerns.
• Excellent communication and interpersonal skills.
• Ability to multitask and manage time effectively across multiple channels.

Responsibilities

• Answer technical-related inquiries, including pre-sales questions and after-sales support.
• Address non-technical-related queries, such as warranty concerns and delivery status.
• Respond to customers through various channels, including chat, email, and hotline.

Skills

Fluent in English

Attention to detail

Excellent communication skills

Ability to multitask

Customer-oriented mindset

Education

Senior High School graduate or higher

Job description

Overview

The project provides omnichannel customer service and technical support—via voice, chat, and email—for pre-sales (product specs, compatibility) and after-sales (installation, quality, warranty). A trained team handles orders, logistics, and promotions, offering multi-time-zone support to protect brand image and customer loyalty.

Responsibilities

• Answer technical-related inquiries, including pre-sales questions and after-sales support.
• Address non-technical-related queries, such as purchase inquiries, warranty concerns, delivery status, and logistics information.
• Respond to customers through various channels, including chat, email, and hotline.

Qualifications

• Senior High School graduate or higher education level.
• Fluent in English, both written and verbal.
• Strong ability to adapt to a fast-paced, dynamic work environment.
• High attention to detail and accuracy in handling customer concerns.
• Excellent communication and interpersonal skills.
• Ability to multitask and manage time effectively across multiple channels (voice, chat, email).
• Customer-oriented mindset with a commitment to protecting brand image and customer loyalty.

Work Setup

• On-Site Arrangement
• Amenable to day and night shift schedules
• Can start immediately