Customer Service

Sourcefit Philippines, Inc.; Santo Domingo; Hybrid; PHP 201,000 - 279,000; Full time

Job summary

Sourcefit Philippines, Inc. is seeking a Customer Service Representative to provide timely, professional support via phone, email, chat, or other channels.

The role focuses on resolving inquiries, addressing concerns, and ensuring a positive customer experience in line with company policies and service standards.

Qualifications

• High school diploma or equivalent (college studies are a plus).
• Strong communication skills (verbal and written).
• Customer-focused attitude with problem-solving skills.
• Ability to work independently (especially for WFH roles).
• Basic computer skills and ability to navigate multiple systems.
• Prior customer service or call center experience is a plus.

Responsibilities

• Handle inbound and/or outbound customer interactions in a professional and courteous manner.
• Resolve customer inquiries, complaints, and issues efficiently.
• Provide accurate information regarding products, services, and policies.
• Document interactions and update customer records in the system.
• Follow communication scripts and quality guidelines when applicable.
• Meet performance metrics related to quality, productivity, and attendance.
• Collaborate with team members and supervisors to improve customer satisfaction.

Skills

Strong communication

Customer-focused

Problem-solving

Independent work (WFH)

Computer literacy

Call center experience

Education

High school diploma or equivalent

Tools

CRM systems

Job description

Position: Customer Service Representative

The Customer Service Representative is responsible for providing timely, professional, and high-quality support to customers through phone, email, chat, or other communication channels. This role focuses on resolving inquiries, addressing concerns, and ensuring a positive customer experience while adhering to company policies and service standards.

Key Responsibilities:

• Handle inbound and/or outbound customer interactions in a professional and courteous manner
• Resolve customer inquiries, complaints, and issues efficiently
• Provide accurate information regarding products, services, and policies
• Document interactions and update customer records in the system
• Follow communication scripts and quality guidelines when applicable
• Meet performance metrics related to quality, productivity, and attendance
• Collaborate with team members and supervisors to improve customer satisfaction

Requirements:

• High school diploma or equivalent (college studies are a plus)
• Strong communication skills (verbal and written)
• Customer-focused attitude with problem-solving skills
• Ability to work independently (especially for WFH roles)
• Basic computer skills and ability to navigate multiple systems
• Prior customer service or call center experience is a plus

Work Setup:

• Position available as Onsite or Work From Home, depending on operational needs
• Schedule and training details will be provided during the interview process