Customer Service Representative

Flexicon Solution Inc.; Makati; On-site; PHP 1,230,012 - 1,845,018; Full time

Job summary

Flexicon Solution Inc. is hiring a Customer Service Representative in Makati, Philippines. This role involves delivering exceptional support by addressing customer inquiries and resolving concerns across various channels.

The ideal candidate possesses strong communication skills, technical aptitude, and a collaborative mindset, ensuring a seamless customer experience. Responsibilities include providing technical support and collaborating with internal teams for continuous improvement.

Qualifications

• Fluent in English with strong written communication skills.
• Proven ability to multitask effectively in a dynamic environment.
• Experience in the information technology industry is a plus.

Responsibilities

• Deliver high-quality customer service and respond to inquiries promptly.
• Provide first-level technical support for website and application issues.
• Collaborate with teams for timely issue resolution and process improvement.

Skills

Strong communication skills

Technical aptitude

Advanced troubleshooting

Collaboration

Customer-facing skills

Education

Bachelor's degree in any field

Job description

The Customer Service Representative is responsible for delivering exceptional support to customers by efficiently addressing inquiries, resolving concerns, and providing accurate information across all communication channels. The role requires strong communication skills, technical aptitude, and the ability to work collaboratively with internal teams to ensure a seamless customer experience.

Key Responsibilities

• Deliver high-quality customer service by responding to inquiries promptly, politely, and accurately, ensuring customers receive complete and correct information.
• Provide first-level technical and functional support for issues related to the companys website and mobile application.
• Actively listen to customer feedback, suggestions, and concerns, and elevate or relay insights to the appropriate teams for service and product improvements.
• Collaborate with technology and cross-functional teams to ensure timely issue resolution, enhanced customer satisfaction, and continuous process improvement.
• Stay updated with changes in company services, products, procedures, and policies to provide informed and effective customer assistance.
• Maintain strict confidentiality regarding customer information, company data, and internal processes.
• Handle high volumes of inquiries during peak periods, demonstrating resilience, professionalism, and effective stress management.
• Adhere to assigned shift schedules, maintaining good attendance and punctuality to support team operations.
• Adapt to flexible scheduling, including the willingness to work in rotating shifts as required by business operations.

Qualifications

• Bachelors degree in any field.
• Fluent in English, with strong verbal and written communication skills.
• Advanced troubleshooting abilities and the ability to multitask effectively.
• Strong customer-facing skills, demonstrating patience, empathy, and professionalism.
• A collaborative team player with a strong customer service mindset.
• Experience in the information technology industry or related field is an advantage.