Customer Service Representative

JetSon Manpower Agency; Rizal; On-site; PHP 223,200 - 334,800; Full time

Job summary

A local staffing firm is seeking a Customer Support Representative in Nueva Ecija, Philippines. The role involves providing exceptional customer support via phone, email, and chat, resolving inquiries, and maintaining a positive attitude. The ideal candidate should have a High School diploma and at least 6 months of experience in customer service. Strong communication skills and an empathetic, detail-oriented mindset are essential for success in this position.

Qualifications

• At least 6 months of experience in customer service preferred.
• Patient, empathetic, and detail-oriented individual with a positive attitude.

Responsibilities

• Provide exceptional customer support via phone, email, and chat.
• Resolve inquiries and issues promptly and professionally.
• Maintain a positive attitude while managing customer concerns.
• Document interactions and update customer records accurately.
• Collaborate with team members to enhance service delivery.
• Participate in training sessions to improve product knowledge.

Skills

Proficient in English language

Strong communication skills

Interpersonal skills

Education

High School diploma or equivalent

Job description

Responsibilities

• Provide exceptional customer support via phone, email, and chat.
• Resolve inquiries and issues promptly and professionally.
• Maintain a positive attitude while managing customer concerns.
• Document interactions and update customer records accurately.
• Collaborate with team members to enhance service delivery.
• Participate in training sessions to improve product knowledge.

Qualifications

• Educational Qualifications: High School diploma or equivalent required.
• Experience Level: At least 6 months of experience in customer service preferred.
• Skills and Competencies: Proficient in English language, strong communication and interpersonal skills required.
• Qualities and Traits: Patient, empathetic, and detail-oriented individual with a positive attitude.