Customer Service Representative

Lexie; Manila; On-site; PHP 201,000 - 357,000; Full time

Job summary

A customer service-focused company in Metro Manila is looking for enthusiastic individuals to provide exceptional customer service and support via phone, email, and chat. The ideal candidate will have a high school diploma and should possess excellent communication and problem-solving skills. No prior experience is necessary, making this an excellent opportunity for fresh graduates. You will resolve customer inquiries efficiently and maintain positive relationships while working in a supportive office environment that may require shift work.

Qualifications

• No prior experience necessary; fresh graduates are welcome.
• Proactive and adaptable with strong attention to detail.
• Friendly, patient, and empathetic attitude required.

Responsibilities

• Provide exceptional customer service and support via phone, email, and chat.
• Resolve customer inquiries and issues efficiently.
• Document and track customer interactions accurately.
• Maintain a positive attitude and establish rapport with customers.
• Document and track customer interactions accurately in the system.
• Collaborate with team members to improve service processes and enhance customer experience.

Skills

Excellent verbal and written communication

Strong problem-solving skills

Ability to multitask

Education

High School Diploma or equivalent

Job description

Responsibilities

• Provide exceptional customer service and support via phone, email, and chat.
• Resolve customer inquiries and issues efficiently and effectively.
• Maintain a positive attitude and establish rapport with customers.
• Document and track customer interactions accurately in the system.
• Collaborate with team members to improve service processes and enhance customer experience.

Qualifications

• Educational Qualifications: High School Diploma or equivalent is required.
• Experience Level: No prior experience necessary; fresh graduates are welcome.
• Skills and Competencies: Excellent verbal and written communication; strong problem-solving skills; ability to multitask.
• Responsibilities and Duties: Assist customers with inquiries; resolve issues; provide product information; handle transactions.
• Working Conditions: Office environment; may require shift work, including evenings and weekends.
• Qualities and Traits: Friendly, patient, and empathetic; proactive and adaptable; strong attention to detail.