Customer Service Representative

Richland United Solutions Inc.; Pasig; On-site; PHP 223,200 - 334,800; Full time

Job summary

A customer service solutions company based in Metro Manila, Philippines, is seeking a dedicated Customer Service Representative to provide exceptional support via phone, email, and chat. The ideal candidate will assist customers with inquiries and complaints, ensuring a high level of service delivery. Preferred qualifications include a high school diploma and up to 2 years of experience in customer service roles. Strong communication skills and a customer-oriented mindset are essential for this position.

Qualifications

• 0–2 years in a customer service role.
• Customer-oriented mindset.
• Patience and adaptability.

Responsibilities

• Provide exceptional customer service support via phone, email, and chat.
• Assist customers with product inquiries, order status, and issue resolution.
• Log customer interactions accurately in the system.
• Troubleshoot and resolve customer complaints effectively.

Skills

Proficiency in English

Excellent communication skills

Strong problem-solving abilities

Education

High School Diploma or equivalent

Job description

Description

• Provide exceptional customer service support via phone, email, and chat.
• Assist customers with product inquiries, order status, and issue resolution.
• Log customer interactions accurately in the system.
• Troubleshoot and resolve customer complaints effectively.
• Collaborate with team members to enhance service delivery.

Requirements

• Educational Qualifications:High School Diploma or equivalent recommended.
• Experience Level:0–2 years in a customer service role.
• Skills and Competencies:Proficiency in English, excellent communication skills, strong problem-solving abilities.
• Responsibilities and Duties:Experience in call preferred.
• Qualities and Traits:Customer-oriented mindset, patience, and adaptability.