Customer Service Representative

Recruitify_HR; Quezon; On-site; PHP 223,200 - 390,600; Full time

Job summary

Recruitify_HR is looking for a Customer Service Representative based in Palawan, Philippines. The ideal candidate should have at least 13 years of customer service experience and a high school diploma. Responsibilities include providing exceptional customer service, handling inquiries via multiple channels, and resolving issues efficiently while maintaining accurate records. Strong communication and problem-solving skills are essential for success in this fast-paced environment.

Qualifications

• 13 years of experience in customer service.
• Empathetic and patient demeanor.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide exceptional customer service to enhance customer satisfaction.
• Respond to customer inquiries via phone, email, and chat.
• Resolve customer issues in a timely and efficient manner.
• Maintain accurate records of customer interactions.
• Collaborate with team members to improve service delivery.

Skills

Strong communication skills

Problem-solving skills

Interpersonal skills

Education

High School Diploma or equivalent

Job description

Description

• Provide exceptional customer service to enhance customer satisfaction.
• Respond to customer inquiries via phone, email, and chat.
• Resolve customer issues in a timely and efficient manner.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service delivery and customer experience.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 13 years of experience in customer service
• Skills and Competencies: Strong communication and interpersonal skills
• Skills and Competencies: Problem-solving skills and ability to handle difficult situations
• Qualities and Traits: Empathetic and patient demeanor
• Working Conditions: Ability to work in a fast-paced environment