Customer Service Representative

Alorica; Pasay; On-site; PHP 167,400 - 223,200; Full time

Job summary

A customer service company in Metro Manila is seeking a Customer Service Representative to provide exceptional service via phone, email, and chat. The role requires a High School diploma and offers training for candidates with no previous experience. Ideal candidates are adaptable team players with strong people skills. Join us in a fast-paced collaborative setting.

Qualifications

• No previous experience required; training will be provided.
• Adaptable and proactive team player with a strong work ethic.

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Resolve customer inquiries and complaints efficiently.
• Maintain accurate records of interactions and transactions.
• Collaborate with team members to improve service processes.
• Stay updated on products and services to assist customers effectively.

Skills

Proficient in English

Strong people skills

Problem-solving abilities

Technical skills

Interpersonal skills

Education

At least High/Senior High School diploma

Job description

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Resolve customer inquiries and complaints efficiently.
• Maintain accurate records of interactions and transactions.
• Collaborate with team members to improve service processes.
• Stay updated on products and services to assist customers effectively.
• Assist customers, resolve inquiries, handle calls in a call center environment, and maintain discretion.

Job Details

• Job Title: Customer Service Representative
• Education: At least High/Senior High School diploma required.
• Experience: No previous experience required; training will be provided.
• Skills and Competencies: Proficient in English, strong people skills, problem‑solving abilities, technical skills, and interpersonal skills.
• Working Conditions: Fast‑paced office setting, part of a collaborative team.
• Qualities: Strong work ethic, team player, adaptable, and proactive.