Customer Service Representative

Miranda HR; Makati; On-site; PHP 223,200 - 279,000; Full time

Job summary

A customer service company is seeking a Customer Service Representative located in Makati, Metro Manila. The role involves providing exceptional service via phone, email, and chat, handling inquiries and issues, and collaborating with team members. Applicants should hold a high school diploma, and fresh graduates are encouraged to apply. This position offers a fast-paced work environment with the potential for evening and weekend shifts.

Qualifications

• Fresh graduates or students welcome to apply.
• Experience in a call center environment is a plus.

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Assist customers with product inquiries, order issues, and returns.
• Collaborate with team members to enhance customer satisfaction.

Skills

Strong customer service skills

Proficient in English

Excellent organizational abilities

Team player attitude

Education

High/Senior High School diploma

Job description

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Assist customers with product inquiries, order issues, and returns.
• Resolve complaints and escalate issues when necessary.
• Maintain a positive attitude and professionalism in all interactions.
• Document customer interactions accurately in the system.
• Collaborate with team members to enhance customer satisfaction.

Qualifications and Requirements

• Educational Qualifications: High/Senior High School diploma required.
• Experience Level: Fresh graduates or students welcome to apply.
• Skills and Competencies: Strong customer service skills, proficient in English, scheduling, call center experience, excellent organizational abilities, and a team player attitude.
• Responsibilities and Duties: Handle customer inquiries, manage scheduling, resolve issues, and collaborate with team members.
• Working Conditions: Fast-paced call center environment, potential for evening and weekend shifts.
• Qualities and Traits: Friendly, patient, detail-oriented, and adaptable.