Customer Service Representative

Quess Philippines Corporation; Quezon City; On-site; PHP 223,200 - 279,000; Full time

Job summary

A leading customer service provider in Quezon City is looking for individuals to provide exceptional customer service through various channels, including phone, email, and chat. This entry-level role requires a high school diploma or equivalent and strong communication skills. You will assist customers with inquiries and complaints while working in a fast-paced environment. Candidates should demonstrate patience, empathy, and a positive attitude towards helping customers.

Qualifications

• Entry-level position, no experience required.
• Strong communication and interpersonal skills are essential.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide exceptional customer service through phone, email, and chat.
• Assist customers with inquiries, complaints, and product-related information.
• Collaborate with team members to enhance service delivery.

Skills

Strong communication and interpersonal skills

Ability to handle multiple tasks

Patience

Empathy

Positive attitude

Education

High school diploma or equivalent

Job description

On-site - Quezon City No Exp Required High/Senior High School Contract

Job Description

• Provide exceptional customer service through various channels including phone, email, and chat.
• Assist customers with inquiries, complaints, and product-related information.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to enhance service delivery and customer satisfaction.
• Participate in training sessions to improve product knowledge and customer service skills.

Requirements

• Educational Qualifications: High school diploma or equivalent preferred.
• Experience Level: Entry-level, no prior experience required.
• Skills and Competencies: Strong communication and interpersonal skills.
• Qualities and Traits: Patience, empathy, and a positive attitude towards helping customers.
• Responsibilities and Duties: Ability to handle multiple tasks and prioritize effectively.
• Working Conditions: Comfortable working in a fast-paced environment.