Customer Service Representative

Reliable Business Services OPC; Quezon City; On-site; PHP 279,000 - 446,400; Full time

Job summary

Reliable Business Services OPC is seeking a customer service professional for an on-site role in Quezon City. The position requires 1–3 years of experience, a bachelor's degree, and a commitment to delivering high-quality support via phone, email, or chat.

You will respond to inquiries, provide accurate product information, resolve issues, document interactions for QA, and help maintain customer satisfaction. Flexible hours including evenings and weekends may be required.

Qualifications

• Bachelor’s degree in a relevant field.
• 1–3 years of experience.
• Strong communication and interpersonal skills.
• Patience and empathy in dealing with customers.
• Ability to work in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, or chat.
• Provide timely and accurate information about products and services.
• Resolve customer complaints and issues effectively.
• Document customer interactions and feedback for quality assurance.
• Assist in maintaining a high level of customer satisfaction and loyalty.

Skills

Strong communication

Interpersonal skills

Education

Bachelor's degree

Job description

On-site - Quezon City 1-3 Yrs Exp Bachelor Full-time

Job Description

Description

• Respond to customer inquiries via phone, email, or chat.
• Provide timely and accurate information about products and services.
• Resolve customer complaints and issues effectively.
• Document customer interactions and feedback for quality assurance.
• Assist in maintaining a high level of customer satisfaction and loyalty.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field
• Experience Level: 1–3 years
• Skills and Competencies: Strong communication and interpersonal skills
• Qualities and Traits: Patience and empathy in dealing with customers
• Responsibilities and Duties: Ability to work in a fast-paced environment
• Working Conditions: Ability to work flexible hours, including evenings and weekends