Premium Telco Non-Voice Representative

Work-1 Manpower Recruitment Services; Quezon City; On-site; PHP 167,000 - 279,000; Full time

Job summary

Work-1 Manpower Recruitment Services is hiring an On-site Customer Service Representative in Quezon City. No prior experience required; a high school diploma is accepted. This full-time role offers entry-level opportunities in a dynamic contact center.

You will handle chat and email, resolve inquiries, and document interactions. Collaborate with teammates to improve processes. Strong communication, empathy, and problem-solving are essential.

Qualifications

• Job Function: Customer Service Representative
• Responsibilities: Ability to manage multiple inquiries while giving individualized attention
• Excellent communication with clarity and empathy
• Strong problem-solving and proactive attitude
• Team player, adaptable and open to feedback

Responsibilities

• Provide exceptional customer service through chat and email.
• Resolve customer inquiries effectively while maintaining high satisfaction.
• Document customer interactions accurately in the system.
• Collaborate with team to identify and implement process improvements.
• Stay updated on product knowledge to assist customers effectively.

Skills

Customer service

Communication skills

Empathy

Problem solving

Multitasking

Teamwork

Education

High School Diploma

Job description

On-site - Quezon City No Exp Required High/Senior High School Full-time

Job Description

Description

• Provide exceptional customer service through various non-voice channels including chat and email.
• Resolve customer inquiries effectively while maintaining a high level of satisfaction.
• Document customer interactions in the system accurately and promptly.
• Collaborate with team members to identify and implement process improvements.
• Stay updated on product knowledge and service offerings to assist customers effectively.

Requirements

• Job Function: Customer Service Representative
• Responsibilities and Duties: Ability to manage multiple inquiries simultaneously while providing individualized attention to each customer.
• Qualities and Traits: Excellent communication skills with a focus on clarity and empathy.
• Qualities and Traits: Strong problem-solving abilities and a proactive attitude toward addressing customer needs.
• Qualities and Traits: Team player who is adaptable and open to feedback.
• Qualities and Traits: Detail-oriented mindset to ensure accurate documentation and follow-up.

English Language Customer Service Problem Solving Strong Work Ethic Interpersonal Skills