Customer Service Representative

Casa Uno Beach Resort; Manila; On-site; PHP 279,000 - 390,600; Full time

Job summary

A hospitality company in Manila is seeking an entry-level customer service representative to assist customers through various communication channels. Responsibilities include resolving inquiries, documenting interactions, and collaborating with team members to enhance customer satisfaction. Candidates should have at least a high school diploma and strong communication skills. This is a full-time on-site position.

Qualifications

• Entry-level position requiring good communication skills and computer proficiency.
• Must possess strong problem-solving abilities and customer empathy.

Responsibilities

• Assist customers with inquiries via phone, email, and chat.
• Provide accurate information regarding products and services.
• Resolve customer complaints and issues in a timely manner.
• Document customer interactions and maintain records.
• Collaborate with team members to enhance customer satisfaction.

Skills

Excellent communication skills

Proficient in using computer systems and software

Strong problem-solving abilities

Patience and empathy towards customers

Education

High School Diploma or equivalent

Job description

On-site - Manila No Exp Required High/Senior High School Full-time

Job Description

• Assist customers with inquiries via phone, email, and chat.
• Provide accurate information regarding products and services.
• Resolve customer complaints and issues in a timely manner.
• Document customer interactions and maintain records.
• Collaborate with team members to enhance customer satisfaction.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: Entry-level: 0-2 years
• Skills and Competencies: Excellent communication skills
• Skills and Competencies: Proficient in using computer systems and software
• Qualities and Traits: Strong problem‑solving abilities
• Qualities and Traits: Patience and empathy towards customers