Customer Service Representative

Milagrita Global Food Corporation; Manila; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Maternity & Paternity Leave

Sick Leave

Vacation Leave

Job summary

A prominent food company in Manila is seeking individuals for a customer service role. The position offers a full-time opportunity where no prior experience is required but a high school diploma or equivalent is preferred. Successful candidates will provide outstanding service by addressing inquiries via phone, email, or chat while maintaining professionalism. Benefits include maternity and paternity leave, sick leave, and vacation leave. The ideal candidate is friendly, patient, and solution-oriented.

Qualifications

• 0–2 years of customer service experience required.
• Ability to handle difficult situations professionally.
• Positive and empathetic attitude toward customers.

Responsibilities

• Provide exceptional customer service via phone, email, or chat.
• Assist customers with product-related questions and troubleshoot issues.
• Document customer interactions for service improvement.

Skills

Strong communication skills

Interpersonal skills

Time management

Solution-oriented mindset

Education

High school diploma or equivalent

Job description

On-site - Manila No Exp Required High/Senior High School Full-time

Professional Development

Maternity & Paternity Leave, Sick Leave, Vacation Leave

Description

• Provide exceptional customer service by responding to customer inquiries via phone, email, or chat.
• Assist customers with product-related questions and troubleshoot issues effectively.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Document customer interactions and feedback for service improvement.
• Work collaboratively with team members to enhance service delivery.

Requirements

• Educational Qualifications: High school diploma or equivalent preferred.
• Experience Level: 0–2 years of customer service experience.
• Skills and Competencies: Strong communication and interpersonal skills.
• Skills and Competencies: Ability to manage time effectively and prioritize tasks.
• Qualities and Traits: Friendly, patient, and solution-oriented mindset.
• Responsibilities and Duties: Ability to handle difficult situations with professionalism and composure.