Customer Service Representative

JAC Liner, Inc.; Quezon City; On-site; PHP 223,200 - 279,000; Full time

Benefits offered by this job

13th Month Pay

Paid Holidays

Employee Discount

Free Meals

Job summary

A transportation company in Quezon City is seeking a customer service representative. The role involves responding to inquiries, ensuring customer satisfaction, and maintaining accounts. Ideal candidates should have a high school diploma and customer service experience. The position offers various benefits including a 13th month pay and employee discounts.

Qualifications

• 1 year of customer service experience or fresh graduate.
• Experience with inbound and outbound calls preferred.
• Comfortable working in a high volume role.

Responsibilities

• Respond to customer inquiries and requests via telephone, email, and chat.
• Document all inquiries, requests, resolutions, and follow-up tasks.
• Escalate inquiries to the appropriate department when necessary.

Skills

Excellent interpersonal and communication skills

Customer service experience

Proficient in Microsoft Office

Basic computer skills

Education

High school diploma or GED

Job description

Overview

On-site - Quezon City. Fresh Graduate/Student. High/Senior High School. Full-time.

Responsibilities

• Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion
• Document all inquiries, requests, resolutions, and follow-up tasks
• Escalate inquiries and requests as necessary to the appropriate department or person following outlined guidelines
• Display a courteous and empathetic attitude to all customers
• Perform research to answer customer inquiries and requests
• Grow existing customer accounts through exceptional customer service and effective sales techniques
• Keep customer accounts current by updating databases during calls

Qualifications

• High school diploma or general education degree (GED) required
• 1 year of customer service experience or fresh graduate
• Experience working with inbound and outbound calls, customer retention, and inside sales preferred
• Proficient in Microsoft Office
• Excellent interpersonal and communication skills
• Comfortable working in a high volume role
• Demonstrated ability to prioritize tasks and manage time efficiently
• Basic computer skills in various software and web-based applications

Benefits

13th Month Pay, Pag-Ibig Fund, Paid Holidays, SSS/GSIS

HMO

Employee Discount, Free Meals

Working Location

On-site – Quezon City

Security and Compliance

If the position requires you to work overseas, please be vigilant and beware of fraud. If you encounter an employer who withholds your ID, requires a guarantee or collects property, please report it immediately.